Monday – Thursday: 9am – 3pm. Friday: 9am – 6pm. Drive Thru: Monday – Thursday: 9am – 3pm. Friday: 8am – 6pm (972) 262-7935 | View Holiday Schedule
We have enhanced the security features for debit card transaction notifications you may receive. If a transaction is in question by FALCON, you may receive a telephone call and/or an email from Velera attempting to verify the transaction. They are now utilizing a carousel of telephone numbers you may not recognize; however, the Fraud Alert Short Code is 49447. We recommend you save that number into your contacts on your telephone so you can recognize the caller. The call back numbers will be randomized and you will receive a unique case # to reference when talking to the Fraud Detection live agent. The Email address you may see is: No-Reply@fraud.Velera.com or No-Reply@fraud.PSCU.com. Do not respond to the emails, they are for notification only. You may call the credit union or you may reach a Fraud Detection Live agent at 888-918-7313.
We thank you for allowing us the opportunity to continue working for you and your financial well-being. Thank you for your membership with Grand Prairie Credit Union.