During the notification process, the fraud specialist from Falcon will say that he or she is calling on behalf of Grand Prairie Credit Union. Text messages will also be sent to the number on file. The fraud specialist will ask you to validate your identity via a series of qualifying questions that must exactly match the information in our records to successfully authenticate your identity. Please remember that we will not ask for your card number or PIN (Personal Identification Number) to verify your identity. Always use caution when providing your card information, and contact us immediately if you suspect your card has been stolen or compromised.
If you cannot be reached, Falcon may put a temporary block on your account to prevent further fraudulent activity. They will leave a call back number and a case number. Please have the case number available when you call back for identification purposes.
If fraudulent activity is suspected, to ensure that we can reach you promptly, we need to have current contact information on file, including:
It is also very important to keep this information current. If your information changes, please contact us immediately.